From enquiry to keepsake

How We Help

Personalised tributes, handled with care. We guide each keepsake request gently, so you know what happens before design work, payment or production begins.

Step 1

Tell Us About Your Pet

Use the Request a Keepsake form to share your pet’s name, a photograph, important dates, wording and the type of keepsake you are considering.

Step 2

We Review Your Request

We look over the details you send before any design work or payment is arranged, making sure the request is clear and suitable.

Step 3

We Discuss the Details

If needed, we may ask about the photograph, wording, colours, size, delivery country or whether the keepsake is intended as a gift.

Step 4

You Confirm the Plan

The keepsake type, important wording, practical details and price are confirmed before work begins.

Step 5

Your Keepsake Is Created

Your keepsake is prepared using the confirmed design details and the appropriate fulfilment route for the product chosen.

Step 6

Delivery and Aftercare

Delivery details and expected timing are discussed before payment or production. You can contact us if you have a question about your request.

What You Can Send Us

  • A clear pet photograph
  • Pet name
  • Important dates
  • A favourite quote or short message
  • Preferred colours or style
  • Whether the keepsake is for you or a gift
  • The type of keepsake you are considering
  • Any date you need it by

You Do Not Need to Have Everything Decided

You are welcome to contact us with only a photograph and a general idea. We can help you work through the available options before any design work or payment is arranged.

Ready to ask about a keepsake?

Tell us about your pet, the memory you would like to honour, and the keepsake you are considering.

Request a Personalised Keepsake
Scroll to Top